Alcohol Awareness & Conflict Management Training
3 hour course including practical training
Course Aim
To ensure all licensed premises staff follow the laws under the Licensing Act 2003.
To ensure all staff are safe from any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.
Course Content Includes
- Personal License
- Licensing offences
- Intoxicated / under age sales
- Consequences
- Service refusal
- Conflict management
Course Costs & Options
The course is conducted at your premises. The course can accommodate up to 15 delegates for a cost from £595+VAT.
The three hour course is delivered by an experienced trainer with over 25 years experience. The cost includes all course handouts
Role play is an essential part of the training when gaining experience in service refusal.
This course is ideal for:
- Pub staff
- Hotel staff
- Event staff
- Retail staff
- Any licensed premises staff
What’s Included
Resources
All our training comes with resources so attendees remain supported after the session is complete. We also provide certification so your employees and business have a comprehensive audit of Health and Safety training.
Our Experience
Our Risk Assessors
Grant McGill is registered as a Fire Risk Assessor (Life Safety Stream) with the Institution of Fire Engineers.
Our Accreditation
All our Fire Marshall/Fire Warden courses are Recognised Training Courses of the Institute of Fire Engineers.
